Medical Weight Loss Centers of America

Patient Onboarding Process

Here’s a step-by-step guide to our patient onboarding process

Choose Your Program

  • Select the weight loss program that best fits your needs (e.g., Virtual Consultation, Oral Semaglutide, 6-Week Semaglutide, 12-Week Semaglutide, or Tirzepatide)
  • Click the link provided to access the questionnaire specific to your chosen program

Register Your Account

  • Create your patient portal account by providing your full name, date of birth, email address, phone number, and mailing address
  • Ensure your email and phone number are accurate to receive timely updates and prevent treatment delays

Select Your Medication

  • Within your patient portal, choose the medication that aligns with your selected program

Provide Payment Information

  • Enter your credit card or debit card information for preauthorization, ensuring a smooth transaction once your prescription is approved

Complete Medical History Questionnaire

  • Fill out the medical history questions specific to your chosen program, covering topics such as current and past medical conditions, allergies, medications, family medical history, and lifestyle factors

Physician Review and Approval

  • Your questionnaire will be reviewed by a licensed prescribing physician within 24 hours
  • If additional information is needed, the physician will contact you through your patient portal
  • Once approved, the physician will send your prescription to one of our fulfillment pharmacies

Prescription Processing and Shipment

  • Upon prescription approval, your preauthorized card will be charged
  • You will receive a message in your portal confirming that your prescription has been sent to the pharmacy
  • The pharmacy will create a shipping label, which will be added to your portal for your reference
  • Once your medication is shipped, you will receive a confirmation message with tracking information

Ongoing Support and Communication

  • All communication with your prescribing physician, MWLCOA admin team, and pharmacy will be securely handled through your HIPAA-compliant patient portal
  • Access information about refills, tracking, and other pertinent details in your portal
  • Most states do not require phone calls or video chats, as asynchronous consultations are the primary mode of communication

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